The more and more I frequent restaurants, patronize businesses and interact with businesses over the phone… the more convinced I am that great customer service has become the exception instead of the rule.
Some of the most noticeable exceptions would be companies like Zappo’s, Southwest Airlines and Chick-fil-A. Every time you hear someone talk about either of those businesses’, they talk about how amazing their customer service is and how their bags fly for free.
I think we live in a day and age where businesses just want the quick win, the here and now and the show me the money. Great customer service is a commitment to to winning over the long haul. It doesn’t take any more time, energy and effort to say “Welcome to blah, blah, blah… what do you want? Pull around to the window,” as it does to simply say, “My Pleasure!”
It’s ridiculous that I have to be amazed when I receive great customer service. That should be the rule instead of the exception. Well I guess me, you and others will have to continue to brag on those who do it well and those who can’t seem to figure it out will continue to go bankrupt, close their doors and be a thing of the past.
What Happened To Great Customer Service?