Archive - Etiquette RSS Feed

Hey Bro… Don’t Pat My Fro

For those of you that follow me, you know that I travel quite a bit a lot. I feel like somewhat of a traveling expert. I know what I can and can’t do, I know the shortcuts, I know what bags to pack so I don’t have to take my liquids and gels out of my bag and the list goes on and on. Even though I have figured some things out, I still dread two aspects of the traveling process:  1.) Small Airplanes 2.) The Security Process

I can generally avoid small airplanes, but the security process not so much. Don’t get me wrong I appreciate the security process, I don’t complain, I’m patient and I’m appreciative of the systems to make sure our airplanes are safe. Nonetheless, shoes off, laptop out, lines, hold-ups, pat-downs, random searches, do this and do that can be a little cumbersome. 🙂

Yesterday I experienced a “1st” while going through the TSA security. After I had went through the full body scanner with my hands above my head, I stepped out to wait for the TSA agent to tell me “your’re good or hold-up.” The representative didn’t say neither, with his detective blue latex gloves on and a serious face he said, “Sir, I’m going to need to check your hair.” LOL “Excuse Me!” Mr. TSA Agent replied, “I’m going to need to check your hair.”

I proceeded to lean my head down for the shorter Mr. TSA Agent and he looked at the top of my head. Unfortunaltely looking wasn’t enough, because he proceeded to do a full pat down of my fro with his latex gloves. Say Wha? To be honest, I was chuckling on the inside because I assumed that Ashton Kutcher was going to pop out from behind the luggage conveyor belt to let me know that I had been “Punk’d.”

For those of you who follow me, you know that I go to the barbershop on a regular basis, once – sometimes twice a week. You are not supposed to mess with a mans fro and seriously what could I possibly be hiding in my 2.5 inch manicured afro. This just cracked me up, luckily I had my handy-dandy afro pick to get everything back into shape.

If they are patting down my fro, I know OKC Thunder 6th man of the Year James Harden is having serious problems going through security, unless the TSA Officials “Fear The Beard.”

I now have a prepared response, the next time this happens… “Hey Bro… Don’t Pat My Fro!”

Share your thoughts on my fro pat down experience or any other random Airport Security Experiences that you have experienced or witnessed.

Kevin Durant Dunks on Roy Hibbert

Durant dunks on Hibbert and his entire family…

Share your thoughts on this dunk or the announcers call.

Let’s Raise Our Kids To Be Entrepreneurs

Great TED Talk by Cameron Herold about teaching our kids to be entrepreneurs.  It goes with this verse and it’s really a new way to think about raining kids, “Give a man a fish and he will eat for a day, teach a man to fish and he will eat for life.”  Talks about traits of CEO’s like Steve Jobs, Ted Turner and more.

Cameron asks the question is your kid bored in school, failing classes, at odds with peers: This child might be an entrepreneur. At TEDxEdmonton, he makes the case for parenting and education that helps would-be entrepreneurs flourish — as kids and as adults.

This is a brilliant, candid and honest talk. Very reminiscent of the way I thought and operated as a child.

Watch this video and share your thoughts.

2 Keys To Business Success

The older I become the more enamored I am with great customer service.  I enjoy giving individuals, managers or organizations positive feedback and compliments when their service is exemplary. Currently my family is on a quick vacation to Kansas City.  We took the boys to the Great Wolf Lodge, an indoor water park and themed hotel.  The experience was great and the boys absolutely loved it.

We spent 2 days at Great Wolf and I purchased an additional night hotel stay from Hotwire.com.  I have been pretty successful with Hotwire.com in the past, even though you don’t know where you are staying until you book.  I found a 3 Star hotel for a great rate. I primarily chose this location because it had a 95% customer approval rating. Customer approval ratings are a great indicator of what you are getting yourself into. Once I booked the Hotel, the Drury Inn popped up as my location.  Wha?  I’ve never heard of this place it sounds like it might be our first bad experience.

We checked in to the Drury Inn and have been utterly impressed.  What has impressed us the most boils down to the: 2 Keys To Business Success

  • 1. First Impression: We have all heard it, and it’s definitely true… “You never get a second chance to make a first impression.”  The receptionist was amazing, with an over the top personality.  She let us know about all of the hotel amenities that were available to us, and every staff member in the lobby and hallway gave us a friendly greeting.  The place was clean and we felt good because of our first impression.  It doesn’t matter if you have an Internet business, blog, church, clothing company, restaurant, Dr.’s office, hotel, water park, coffee shop, bank, pyramid marketing company, mechanic shop…  Your first impression is critical.
  • 2. Follow-Up: About 30 minutes after arriving in our room, the friendly front desk clerk called to make sure that everything was great in our room and to see if we needed anything additional.  This was a great touch and if we did have a problem they had an opportunity to immediately fix it.  As we were eating breakfast this morning the manager came buy our table and asked if we needed anything else and wanted to make sure that everything was great for us.  I watched her work the room and making sure all of the customers were taken care of.  This is one of the most important aspects customer service.  If your business didn’t make a good first impression or provided less than average overall experience, your follow-up can turn that “not-so-good” experience into a great one.  Often times businesses, ministries and organizations are one follow-up away from having a repeat customer, instead of a “one-and-done” type of experience.

Many of us have heard or had 1st hand experience with these 2 Keys To Business Success from organizations like Chick-fil-A and Zappos. I know I have!  On the other hand, I had never heard of the Drury Inn; however I’m now a fan of this older hotel located off of I-35 in Kansas City.

Making a great first impression and having great follow-up are 2 Keys To Business Success. They are never a substitute to a having great product; however they are the ultimate compliment.  They not only compliment a great product, they are an integral components to having a great product.

Share your thoughts and experiences with these 2 Keys To Business Success.  How have they positively or negatively affected your patronage of a business, brand or product.

What Is Your Wish?

It’s been great to be on vacation in sunny South Florida, as a matter of fact I’m typing this from my 21st. floor balcony of The W Hotel over-looking the beach.  This balcony has been such a great place for writing, thinking, meditation and tranquility each and every morning.  I can smell the ocean, watch the waves roll up to the shore and watch the morning joggers.  I’ve even learned to appreciate the sounds of the cars passing by and occasional background noise of construction work.

The attribute that has impressed me the most about our stay at The W Hotel is their over the top customer service.  My wife and I have stayed at The W Hotel before in New York City; however we don’t remember our experience being quite like this.

From the time we arrived everyone from the bellman, housekeeping, concierge, to the front desk clerk have been exceptional.  You almost feel compelled to tip everyone for anything.  The W Hotel has this “Whatever, Whenever… What Is Your Wish” theme.  When you call the operator they answer the phone by saying, “Whatever, Whenever Mr. Williams, what is your wish?” Seriously, I think one time she even said, “Good Morning Mr. Williams, how can I make your wish come true?”

Don’t get me wrong this place costs a pretty penny per night and we have even ran across Miami Heat Superstar Dwayne Wayne and acclaimed Hip-Hop & R&B producer Scott Storch getting their Ferrari’s valet parked.  Not to mention the night of Lebron James’ “Big Decision,” he had 25 rooms reserved at The W Hotel right here South Florida.  The W Hotel has everything from the overall ambiance, look, spa level toiletry products, chic feel and most importantly the customer service.  My son’s who are seven and eleven years old said, “Dad, this hotel is cool and everyone is really nice.”

To top it off, I called to get a wake-up call and the lady asked me which type of wake-up call I would like, “Excuse Me!” She responded, “Would you like a motivational, inspirational, traditional or a breakfast in bed?”  Me, “Do, they cost extra?”  She responded, “No, sir Mr. Williams.”  Me, “Okay, then give me the inspirational.”

The next morning my wake-up call was as follows, “Good Morning Mr. Williams your inspirational wake-up call is ‘A man with confidence instills confidence in others.'”  She followed up with a, “Do you have another wish Mr. Wiliams?”  Me, “Give me three more wishes…  Seriously can you follow up with another one of these calls in about 15 minutes?”

The bottom line is that The W Hotel is not doing anything that any other hotel establishment can’t do.  A critical component for The W Hotel is the fact that the they truly value customer service and training.  It’s not merely a lip service that every service industry claims to value.  The W Hotel Values + Execution of Those Values = Satisfied Customers.  Satisfied Customers + Returning Satisfied Customers = Hotel Success.  This applies to all industry, if you don’t believe me look at Chick-fil-a and their “My Pleasure” value system.

How much more successful would restaurants, churches, businesses and any other service industry be if they truly embraced a “Whatever, Whenever, What is Your Wish Philosophy?”

Share your thoughts and experiences with brands that do an excellent job with customer service.

Should Men Open The Car Door For Women?

man-opening-doorOne of the many cool thing about working with my team is the spirited debates that we have on a regular basis.  The subject matter of these debates covers a wide range of topics including: theology, politics, leadership, ministry philosophy, parenting… to things like: “Should Men Open Car Doors For Women?”  Today’s debate was dealing with exactly that question: “Should Men Open Car Doors For Women?”

Today’s discussion had input not only from our campus team, but the other teams who share a building with us joined in on the fun.  There were some common themes in the responses from the guys, when asked the following question: “Do You Open The Door For Your Wife/Girlfriend?”  The responses included:

  • Sometimes or It depends
  • I used to when we were dating but not since we’ve been married
  • I have a key-less entry and my wife prefers me to just open the door
  • It’s not practical to open the door
  • That’s Old Fashioned

When asking the question: “Should Men Open The Car Door For Women?” The responses included:

  • Absolutely… that’s what a gentlemen does 
  • Yes they should, especially if they are dating
  • Of course, that’s how you teach your son’s how they should behave
  • It depends on if the woman would like for him to or not
  • Women need to be trained to wait on the man to open the door
  • Why does the man have to be the one to open the door

What are your thoughts to either one of the above questions: Do you open the car door for your wife/girlfriend?  Does your husband/boyfriend open the car door for you?  Should Men Open The Car Door For Women?

Designed by EightDay Studio. Powered by the Standard Theme. Developed by Milk Engine.